Privacy Policy Privacy Policy is committed to protecting and respecting your privacy and ensuring your security when you use our services. Our Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us. We suggest you read the Privacy Policy carefully for use to make informed decisions and you consent to our collection, use and disclosure of your personal information as described in this Privacy Policy.

1.  Who we are

References in this Privacy Policy to “”, “we”, “us” or “our” relate to Soft Sands B.V., incorporate under the laws of Curaçao (Registration number 153182), and with office address at Rooi Catootje 88, Curaçao, D.W.I. All wagers on [sportsbook/casino/gaming] products are considered to be placed and received in Curaçao.

2.  Information we collect

We collect “Personal Information” and “Non-Personal Information.” from our users:

2.1 Personal Information

  • Account detail: Information that you provide to us when you register to use the services on the Website. You will be asked to provide us certain details about yourself, such as:

    • First and last name
    • Date of birth
    • E-mail address
    • Mobile number
    • Address
    • Other contact data

    In addition, we may collect certain information as required under various gambling regulations, as well as Know Your Client (“KYC”).

2.2 Non-Personal Information

  • Analytics information: We collect information about your use of the services, such as application usage; user activity (e.g. pages viewed; the amount of time spent on particular pages, etc.). This information is collected for amongst other things troubleshooting errors and bugs as well as for analytics purposes about your use of the services.
  • Cookies: We collect browser and cookie information when you visit our websites to give you a better experience . Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access certain functions on our website. To find out more about how we use cookies please see our cookie policy.
  • Log Information: We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any. We use all of this information to analyze trends among our Users to help improve our Website.

3.  How we use your personal information

We will process your personal information for the following purposes:

No. What we do Use justification
3.1 To enable us to set up and manage your account so that you can make full use of all of the features of the services. - Contract performance.
3.2 To provide you with customer services, answer your questions or respond to your complaints. - Contract performance.
3.3 We need to use your personal information such as your account details, payment types, deposit method and bet history to allow you to deposit and withdraw. - Legal obligation.
3.4 To ensure that content from the site is presented in the most effective manner for you and for your device. - Legitimate interests.
3.5 To validate your identity and protect your information this includes the verification of individuals under anti-money laundering legislation, ensuring customers are over 18.

- Contract performance.

- Legal obligation.

3.6 We may send you information about our products, services and offers to you by the contact methods that you allow us to use for the purpose of marketing. You can choose not to receive marketing/promotional data at any time.

- Consent.

- Legitimate interests.

3.7 To record telephone calls and retain communications from our customer support team to improve our customer services and security purposes to allow us to identify persons in communications. - Legitimate interests.
3.8 Preparing statistics and analysis relating to the use of the Services by you and other customers. - Legitimate interests.
3.9 We are required to process and retain your personal information to ensure responsible gambling. In addition, we process your personal information in order to comply with legal and regulations. - Legal obligation.
3.10 Communications to you to announce important service changes, technical issue updates and changes to the General Terms, including this Privacy Policy. - Contract performance.
3.11 To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect our business and our customers.

- Legal obligation.

- Legitimate interests.

3.12 We are obliged to investigate and identify any possible issues related to dishonesty, malpractice and other improper conduct in betting. Where we suspect such activities are taking place or receive a legitimate request from a governing body, we are required to disclose this information to the relevant authorities and/or governing bodies. In order to assist us in carrying out these obligations - Legal obligation.

4.  Personal information we share with other

4.1 We may appoint certain third parties including but not limited to advertising agencies or customer service agencies to process your personal information on our behalf. These third parties will only process your personal information in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal information is processed only in accordance with this Privacy Policy and kept secure at all times.

4.2 Law enforcement agencies, government authorities, regulators and the court in order to comply with our legal obligations or to handle incidents/ claims We may disclose your personal information when required by relevant law or court order, or as requested by other government or law enforcement authorities to assist with proceedings or investigations.

4.3 We may also share information with other organisations where we consider it to be in the public interest or in the legitimate interest of ourselves such as:

  • Credit reference agencies
  • Fraud prevention agencies
  • Identity verification agencies
  • Third parties you ask us (or permit us) to share your information with

5.  International transfer or information

In providing services, we may need to transfer data (including your personal information) to other companies and our business partners who are based outside the European Economic Area ("EEA"). Countries outside the EEA do not always have strong data protection laws. Where data is transferred outside of the EEA we will do so under standard contractual clauses or any other acceptable method that ensures a protection of your data to the standard required within the EEA.

We take measures to provide an appropriate level of data privacy protection and we will also ensure that our service providers enter into compliant processing agreements that comply with us so your personal information is processed in accordance with applicable data protection legislation.

6.  How we keep your information secured

6.1 We will comply with applicable data protection laws (including, the General Data Protection Regulation (EU) 2016/679, in the Curacao, the Data Protection Act 2013) in respect of the personal information you supply to us.

6.2 We focus on risk prevention. We therefore use encryption whenever possible to reduce the impact of events that may occur due to the internet is not a secure medium and we cannot guarantee the security of any information you disclose online, at your own risk and that we do not accept any responsibility for direct and indirect damages arising from such incidents.

6.3 We will keep your information for the period that you are a customer of If you are no longer a customer of us, we will keep your information for the minimum length of time required to comply with the purposes in relevant legal or regulatory obligations.

6.4 Our website may contain links to third party websites, services or applications. Please note that these Websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal information.

7.  You rights

You have the following rights in relation to your personal information.

7.1 Access: The right to access personal information held by us about you.

7.2 Erasure: The right to require us to erase personal information held by us about you.

7.3 Correction: The right to correct any inaccuracies in the personal information we hold about you.

7.4 Withdrawal of consent: The right to withdraw your consent, where we are relying on it to use your personal information

7.5 Restriction: The right to restrict processing of your personal information in certain circumstances.

7.6 Portability: The right to receive certain personal information you provided us in a machine-readable format in machine-readable format such as .csv

7.7 Object to processing: The right to object to any processing data where we are doing it for our legitimate interests such as for marketing purposes.

7.8 Automated decision making: You have the right not to be subject to a decision which is based solely on automated processing where that decision produces a legal effect.

7.9 Complaint: The right to complaint to the data protection regulators.

Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations.

For more information on these rights you can contact at [email protected]

8.  Change to our privacy policy

We reserve the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our website.

You should periodically check the Website and this privacy page for updates. We will seek your consent to any changes to how we use or disclose your personal information if required by law but otherwise use of this website or our services following such changes constitutes your acceptance of the Privacy Policy then in effect.

9.  Contact us

If you have any questions regarding this Privacy Policy or the practices of this Website, please contact us by sending an email to [email protected]

This Privacy Policy is effective from 10 August 2020.